Not Able to Keep Up
Submitted Aug. 1, 2016
We started with Memberclick in 2012 and thought it was going to be the answer to website and membership management. Set up was way more than I expected but once up and running it was great. But over the years things have changed. Website is easy to maintain but the AMS has issues that Memberclick cannot resolve. It seems that every time they do a update something stops functioning but you don't know it until we run reports and then you have to go on a search. We use the revenue allocation and they will just fall out for no reason. We use discount codes for some transactions and when you pull a report it reports the full amount as collected not with the discount applied. These thing create a accounting nightmare. Also they do not allow a plug in of any bookkeeping software so it cannot be a flow of work. The customer service is great but we stump them all the time. They will tell us things can't be done and then my staff will find a way to make it work.
