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Novi AMS

Submitted Jul. 30, 2019
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Membership Size: 
1,001-5,000
Industry Type: 
Housing and Real Estate
Organization Type: 
Trade Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
1-3 years
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The transition from our old membership software to Novi AMS was very well planned out, timelines given and followed.  The team was great in the training sessions to educate us on how the software works and how best to utilize it.  It was totally the easiest transition I have ever been through in my career.  After onboarding, it is easy and quick to get answers on questions not thought to ask during training (or not put into my notes).  The Novi team is always helpful.

AMS Response

We're thrilled that you had that experience with the onboarding process. We hang our hat on customer service both before and after launch. As always, keep letting us know how we can improve and continue to serve you at the highest level.