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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Observations After a Few Months of Using YM

Submitted Jan. 9, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
2
Primary Job Function: 
Marketing
Number of Years Using the AMS: 
Less than 1 year
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I started a new job at a trade association that was already using YM for their AMS system, and spent the first few months getting to know the system. My experience with it is limited, as it's only been a few months, but here's what I've learned so far. Positives: -The pricing is very affordable. I was actually surprised to find out how much we paid per year (I thought it would be more), and I found out that there were no up-front costs for setup.) Negatives: -Lack of analytics. You can't see how active your members are, what they're doing on your site, etc. You can install Google analytics, but I'm looking for reliable, accurate information on things like email open rates. -Search function. Very hard to use and overly complicated. -Design ability. Our site is tied to the YM system, and as a result it doesn't look the way we'd like it to.