iMIS Review

We've been an iMIS client since long before my time at our organization. Having worked with other associations, as well as at an AMC, I was familiar with the basics of iMIS was starting with our group but sometimes feel confused. Sometimes our small staff struggles with not knowing what we don't know and having a hard time finding someone to proactively tell us (and when we are reactively told, it's oftentimes too late or no longer needed). We went through a PAINFUL upgrade from iMIS 10 to iMIS 15 about two years ago. What was schedule to take six months ended up taking a year and a half. In the process, we also switched our web content management system from our old provider to the iMIS WCM (which as iMIS 20 is now called RiSE from what I've been told.) We're mostly pleased with the backend database side of our iMIS configuration. The front-end needs some work (we've been told all our problems will be solved, we just have to upgrade to iMIS 20.) We do have some issues with being able to customize some registration categories for our meetings. Right now, anyone not paying full price cannot register for our conference (which includes all exhibitors, board members, etc.) It's slightly frustrating. Overall, we're not completely unhappy with our AMS, but often get very frustrated with the lack of flexibility and customization we can do without being told we need to upgrade. Especially when there appear to be alternatives out there that put you on an upgrade path at purchase.