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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Painful in the beginning, but better now.

Submitted Jan. 7, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
3
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
1-3 years
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We were originally on Affiniscape (which I still consider the best AMS ever!) and made the move to YM after the merger. The transition was AWFUL. They were clearly overloaded and overwhelmed. I had to work with the most disrespectful account manager, and I vowed to never take another client to YM ever again. However, since things have slowed down with the merger and YM can focus more on customer service, things are better. YM really does have a lot of flexibility, more than most AMS platforms (we use several in our office as we are an AMC). Events are quite flexible compared to platforms like Timberlake - I would even say almost comparable to Cvent. Directories can be as public or private as you want. Member records can be quite detailed as well. The email blast system works wonderfully. I really enjoy YM now and would highly recommend it.