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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

PersoniCry

Submitted Aug. 29, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
3
Number of Years Using the AMS: 
1-3 years
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Our National organization has invested untold dollars and hours in trying to make this AMS system, which never really was designed for associations with members but businesses with products/customers, work for our local affiliates/chapters. It's been a painful process (which is to be expected with any rollout of a new AMS) and while I must say it does what we need it to do (member/prospect tracking, participation, dues invoicing, etc.) but because it was designed with a different use in mind, it is not intuitive and many reports and tweeks are still needed.