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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Personify - not for the faint of heart

Submitted Apr. 6, 2016
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
5
Membership Size: 
50,001-100,000
Organization Type: 
Individual Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
15-20 years
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The Personify platform, as it is today, can be many things to many people. That being said, it is also complex in its configuration. It can be slow and buggy. Support is almost non-existent. If you must rely on Personify to solve your issues, you will be in for a long hard ride. Does it deliver most of the time? The quick answer is yes, it has a solid A/R platform behind the AMS, Membership, Subscriptions, Order entry, Exhibits, Meeting registration, Committees are all rock solid. There is a quirky address file structure, with an even quirkier address link. Their E-Biz is ok, but not up to today standards, and not consistent from area to area. Documentation is getting better. Q/A is also pretty good, but look out when there is a functional issue - see the above support issues. They have a decent set of partners with varying level of integration (buyer beware). They have an off the shelf data warehouse solution, I would ignore it and build my own (we did). There is a great user community, lots of sharing and help comes from this area.