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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Personify in transition

Submitted Aug. 27, 2015
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
1
Customization
1
Primary Job Function: 
Technology
Number of Years Using the AMS: 
15-20 years
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Personify v7.5 is a buggy product. It's problems were magnified over the past year by the massive staff attrition at Personify Inc. Too many staff left the company too quickly after the new ownership and management team took over in late 2013. Personify has been much more aggressive in billing clients for support work from their professional services team. They've also attempted to limit client access to source code in order to increase dependence on their professional services team for all bug fixes (which they cannot address quickly due to their staffing problems). Finally, their divestiture of their interactive team speaks to the new management's lack of commitment toward quality web design.