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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Powerful but complicated

Submitted Nov. 3, 2016
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
2
Membership Size: 
100 or fewer
Industry Type: 
Education
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years
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Our implementation was a nightmare, mainly because the customer is responsible for converting the data from their legacy system. The data had to be manipulated to a great extent to fit into the new AMS. Customer support and the AGILE method they use to handle support issues is not efficient. It sometimes takes months for their support team to even look at the issue. The software has a lot of features and benefits, but configuration is at such a high level, it takes a programmer to understand it. While ACGI does provide online documentation, it is often outdated and hard to follow because it's not details enough.