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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Powerful; great for large organizations

Submitted Jul. 2, 2014
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
5
Customization
5
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With an in-house team of developers and IT managers, we've been able to customize Imis and make it do whatever we needed. Staff has become comfortable using it, and while they (Imis) sometimes seem to have been slow to incorporate new features into the platform, it has well served our needs. One downside to customization, however, is that we now have a huge legacy issue - were we to consider changing systems, with all the custom code and modules...changing would be even more of a nightmare than it might otherwise be.