Your Membership Review

YourMembership is a pretty solid all around AMS that is extremely customizable out of the box. It's great for small - medium associations. It does most things very well: member management, event registration, automation of registration/renewal process, etc. The two areas that we have had issues with YourMembership are with their wysiwyg editors for things like newsletters and web content, and customer service. The wysiwig editor for some reason was very glitchy. We'd write content, insert pictures, etc and hit save. Sometimes it would, sometimes it wouldn't, sometimes it wouldn't but then the changes would populate 24 hours later. If we reused a template and deleted material from an old newsletter to enter new content, or even if you were just doing heavy edits on a page, often the html code wouldn't delete properly and the new content would be completely junked up with old code. Our communications staff person frequently had to reach out to friends/family familiar with html to clean up the content because YM's wysiwyg editor just couldn't handle it. A workaround is to start with a blank slate each time, which YM seemed to have no problem with. But the minute you start introducing special designed templates or copying templates, it was a major headache. At one point YM customer service admitted that they knew their wysiwyg editor wasn't the best, but with no plans (at the time - now 2 years ago) for upgrading it. Second frustration was customer service. While YM claims that unlimited customer service is free and included in all packages, they have really struggled with providing excellent customer service. To their credit, the company invested extensively in this about 5 years, recognizing that they had issues. But they went from just poor customer service to an automated "ticket" model where you're requested to submit a ticket for support, which then gets triaged into a system of "urgent i.e., my website's down" to "get back to me sometime in the next 6 months" (paraphrasing, of course). This would get very frustrating when you're in the middle of working on a project in the AMS, get stuck, have a question they could answer fairly quickly, and then you have to submit a support ticket...and wait...and wait...and wait. Sometimes days, occasionally weeks. Sometimes you'd get a response within hours. I understand everyone has high volume days, but it was super frustrating that your whole project would have to be put on hold and delayed because of the ticket system. They've been trying to improve by adding an option to call a live person right away, which has helped. And to their credit, YM IS always working on improvements. But just being honest about where the frustration points have been. Overall, most things worked great with YM and it definitely helped our association increase revenue dues and streamline membership management and event registrations. I would definitely recommend it and would even consider it for a new organization I'm with now. But every AMS has it's strengths and weaknesses and you just need to prioritize what's the most important thing for your association and what are the pain points that you can live with.