iMIS Review

We thought we put together a masterful RFP with detailed specs and iMIS promised that everything we wanted was included. Our illusions were dashed when, after we bought iMIS, the support team told us that was just "sales talk." We've spent years and megabucks on customization to get what we need and still find we have some glaring issues with functionality, reporting, and ease of use. Routines that ought to be automated require too much manual effort. Access and consistency are problems. The quality of member service is affected because our call center staff have to fumble with cumbersome navigation. Productivity is adversely affected. The data is there but the average user can't figure out how to write a report to get what they need out of the system, despite expensive training. We like that iMIS is continuously improving the product and adding new features. We paid a lot for the support plan so that we could take advantage of these upgrades, but because of all our customization now the service fees to implement an upgrade are prohibitively expensive. Feels like we will never get there.