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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Ready to switch gears

Submitted Dec. 4, 2013
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
1
Primary Job Function: 
Technology
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The vendor seems disinterested in keeping us as a customer. We're supposed to be a "lifetime user" of the system, but get little in return for the 75+K we spend per year. The system fails terribly in generating reliable accounting transactions, and has "chimp-level" documentation. We don't need "press this key"-level help: we need to know WHY the system works as it does, and WHAT it does behind-the-scenes. This is my first exposure to AMS systems, and with a 40+year experience in designing and implementing technically proficient systems, this one is the pits!