Really wish we could make this relationship work...

Customer Service
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
No idea. Currently a customer with them.
Membership Size: 
Industry Type: 
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
4-7 years

We're a small NP trade association. Techinically, YM was an upgrade when we joined 4 years ago. First, it does not work well for our members on the front end. Not optimized for mobile. Hard for them to renew membership, access accounts, and register for events. Internally, it's a total PITA when it comes to pulling basic membership records and assorted data. Email has slightly improved as they finally added a drag/drop email editor, but it has limits leading us to go back to Constant Contact. Tough to get good analytics on our digital marketing efforts. Purchased the extra QuickBooks plug-in, only to find out weeks later that it's not compatible with Q/B. Customer service has been a disappointment. Punitave experience everytime that we try to submit a service ticket, address the Q/B issue. Sent us to collection for our annual contract renewal last year because they failed to update our account to reflect the change in contact provided to them. Surely, they've gone through some transitions via the Community Brands mergers, but this relationship just gets more painful. We've no doubt that they probably serve some associations quite well. Just sharing our experience.