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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Review of MemberClicks

Submitted Jan. 4, 2016
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
3
Customization
2
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
1-3 years
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This AMS provider is good for small organizations that are looking to minimize costs; the annual license fee is low. It is good for managing individual organizations, but is weak if you are looking to manage on organizational or hybrid organizations. I have found that there a lot of processes that can't be easily automated such as the online directory, forms, and continuing educational credits. This company also charges transactional costs in addition to the charge from the credit card processor company. Unfortunately, they don't offer a prorated membership system if your membership is calendar based. Regarding Customer Service, I have found it is easy to reach a live person. However, if you're looking to improve a business process you need to be very specific otherwise they will just answer your question and that's it.