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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Robust possibilities but requires a lot of ongoing consultant support

Submitted Sep. 19, 2018
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
5
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
12-14 years
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We rely heavily on our consultants when we thought we were upgrading to a tool that would allow us to be more self-sufficient.

CRM is Not Very User-Friendly

With iMIS 20, there is now a lot of web-based functionality, but iMIS still requires users to access a desktop (or remote desktop through RDP). This makes for a disjointed experience. Because much of it is online, though, it has some pretty good member portal tools for staff to use. For example, we can use the querying tool (IQA) and the Process Automation tool in creating dynamic web pages that have alerts. Overall, however, the CMS (RiSE) does not offer a great user experience as the parts of the pages are layered in a way that seems convoluted and just not intuitive. I often have difficulty finding what I need. When I can't find what I need, I have to involve my consultants.

Reporting Requires Additional Tools and Skills

Many of the dashboards and other reports require someone who can write SQL code and/or use SSRS. I don't know if it's a data problem on our end or a feature problem within iMIS, but I spend a lot of time requesting help from consultants to be able to report my data.

Knowledge Base is Improving But Not Great

I have a difficult time referencing the iMIS knowledge base to find answers to my questions, so I often have to go to my consultant for answers. They now have video tutorials and more helpful information - IF you can find what you're looking for. The search function within the knowledge base often does not find what I need from keywords. The iMIS Users Group has many lovely and helpful people in it, but I don't ever seem to get answers specific enough for me to use in my own system, so I have to use consultants. And I use a few third-party tools that integrate directly with iMIS that are helpful, but I needed to pay a consultant to set them up.  

Robust and Customizable

I will say that iMIS 20 has a lot of out-of-the-box functionality that you can configure without the need for a consultant. For example, it has: fully functioning websites, member directory, communities, simple dashboards, and standard queries that almost anyone can configure. You might need to update for brand consistency, but you don't have to fully build anything from scratch.