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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Run, and run fast

Submitted Jun. 1, 2016
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
2
Membership Size: 
1,001-5,000
Industry Type: 
Other
Primary Job Function: 
Fundraising, Development, Sponsorships
Number of Years Using the AMS: 
1-3 years
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I've worked with many databases during my 25+ years as an association executive and this, by far, is the worst I've come across. The customer service people are extremely accommodating (and must be the busiest people on the planet) but more often than not, the result is the need to develop some type of work-around or yet again another manual process to obtain the results needed. And often times those results are not completely accurate, especially when dealing with reports. We were with Affiniscape prior to the merger and we have lost so much functionality that we are now looking at another system, which can't come soon enough. Perhaps YM works for organizations that don't have many requirements, but for us it has been a complete bust and extremely frustrating. My recommendation would be to be as specific as possible in determining what you need, not only now but in the future, and ask a lot of questions along the way should you decide to implement YM as your AMS.