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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Small Team Platform That Allows Volunteers and Staff to get the Work Done!

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
4
Membership Size: 
1,001-5,000
Number of Years Using the AMS: 
1-3 years
Wild Apricot is awesome for managing all the details of a small organization and it is affordable on smaller budgets with no IT staff. It is truly easy to build a nice looking and functional website with the system. All the modules integrate easily and all updates to the system work together. Wild Apricot has a great support team! They know their market is small staff without the big IT department team so they are patient and very responsive. They also have one of the best and well organized help sections for us do-it-yourself folks. Lots of fast and quick-to-the-point videos as well as step-by-step instructions. It took me about 15-20 hours to create a site, implement all the membership, events, financial, recruitment, communication and fundraising components. It took me a bit longer to sort out my data to import from the various systems I was using before. How you setup your data fields for importing is really important so spend some time there (and if you get it wrong, you can fix it later but better to get it right to start). What I pay for Wild Apricot is less expensive than what I was paying to have seperate software programs manage all the different components. If you want to consider the time savings.... WOW! Sometimes we just don't recognize how much time we spend on inefficient systems until we have something to compare to. This is a great platform to free up time (and save money) for small organizations. Maybe the big boys have bigger needs but for those of us with less than 15,000 contacts in the database and budgets under $300,000 this system is magic! It would work for bigger budgets and bigger memberships but maybe at that point, there are other considerations - I don't really know. What I do know is that I can organize all my committees, group members by tags and activities, email them what they need through the system and give them access to specific site areas to handle the work of the organization, in addition to all the other standard functions and a great website that come with the platform (for under $300 a month). I was paying more for less functionality before I implemented Wild Apricot. We are now humming along and have more time to focus on our mission. I hope other small organizations can find their way out of the fog (been there!) and spend more time advancing their mission too. After all, that is why we work in this profession!