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Solid

Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
5
Customization
4
Version: 
7.6
Membership Size: 
100,000+
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
15-20 years

For us, what sets Personify apart from the pack is reliability.  That comes at a cost, of course, which is that customizations are expensive, complex, and generally much less stable.  The platform is designed to meet certain needs and it does so quite well with decades of success in the industry.  It scales up — way up, by our measure — so while we wish it would be a more flexible architecture, we also   understand why it isn’t.  

We’ve been a bit disappointed by the narrowness and reported unreliability of the hosted solution, so we’re sticking with on-prem and hoping those issues are sorted by the time we’re forced to their cloud.