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Solid Large-scale AMS

Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
5
Version: 
7.5.2
Membership Size: 
100,000+
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
8-11 years

We've been using Personify for the last 8 years, and over that time we've customized much of the system to service our diverse membership model.  Personify has improved the development suite within the software to allow us to tie into some of our specialized, home-grown applications like transcripts, peer-reviewer and chapter support.  Overall the base system has been very solid, especially on the finiancial transaction and order entry side of the system.  The one concern we have going forward is the robustness of their cloud platform, as the support for client-based application development is lacking.  If they can shore up this weakness, we're likely to remain clients for the long term, if not the search will be on.