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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Steep Learning, Smooth Sailing

Submitted May. 20, 2014
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
2
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We signed up for Memberclicks in October 2013 to fully upgrade our dinosaur old systems - back-end and front-end. Memberclicks caters to small staff associations and I am half-time/only staff. The learning curve has been steep partly because there are so many features and I have limited hours. Our implementation coordinator was not great and so there were plenty of moments of frustration, but the Help Center is amazing - patient, friendly and knowledgable and very good on follow-through. Each new feature takes some learning, but for me, once I "get it" about each feature, I am lovin' it.