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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Surpised. An usually not in a good way

Submitted Aug. 17, 2017
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
4
Customization
3
Membership Size: 
1,001-5,000
Organization Type: 
Individual Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
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At both my current and last shops, we've iMIS. First experience with membership relationship software in the Association space. Prior, I've worked in nonprofit fundraising so I was familiar with biggies like Raiser's Edge and Team Approach as well as email/advo tools like GetActive and Convio. On one hand, iMIS just seems like it's too much product for a small association like ours. We ARE aspirational and often do create needs for it that need customization but the cost seems high for us. On the other hand, the most basic of all basic functions - the join process - is a mess out of the box. The user first much create an account. With no explanation when it's over that another step is needed. It's very transnational. I was able to get this customized at my last place but we had the resources. But the bigger knock against iMIS is that you can never really deal directly with them. Everybody has to work through a re-seller. Which is an added cost. Sometimes a big one. And if you need it to do something it doesn't do out of the box, you have to trust your re-seller is looking for pre-existing solutions (even if it's not made by them) instead of just charging you to make something from scratch.