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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Tech Upgrades are too Slow

Submitted Sep. 14, 2017
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
1
Membership Size: 
100 or fewer
Organization Type: 
Trade Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
1-3 years
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We are a small organization and have had MemberClicks for awhile but are currently looking at other systems. Over and over we have found MemberClicks very slow to upgrade their platforms. We were on their "Classic" version until last year. Upon upgrading to their new platform, which by the way was in Beta version when we first inquired about the upgrade and I believe they are still in the Beta testing at this time. Upon upgrading our system, we lost functionality to several of our key areas of our website. So the upgrade, while providing us minimal additional features, we lost the use of our directory and forum and had to contract with a third-party vendor to provide us the ability to use these key member benefits.