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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Things looking up with our use of Personify

Submitted Oct. 25, 2016
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
3
Membership Size: 
50,001-100,000
Industry Type: 
Healthcare
Primary Job Function: 
Technology
Number of Years Using the AMS: 
4-7 years
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ASA launched Personify back in August of 2015. We did experience some significant issues at launch, however over time we have worked in partnership with Personify to improve our overall operational efficiency and to improve the overall customer and member experience with the eBusiness modules that we are providing and/or customizing. Generally speaking while we did have a rough start, Personify has been responsive in the areas of Customer and Professional Services. The product has great breadth and depth and when implemented well, can provide a lot of value to your organization and its members.