Three Great Things: Customer Service, QuickBooks Integration & Trade Association Capable
Novi is the fourth AMS that I've used during my time at one trade association. Off the top of my head, there are three ways Novi is different: 1) great customer service; 2) seamless QuickBooks integration and 3) ability to handle firm-based memberships and the associated relationships.
Customer Service: I'm continually impressed with Novi's communication and customer service model. There is a resource library of articles - but that's a given. The hands-on help in the chat is quick and useful. When a question requires more time/explanation, Novi has jumped onto web meetings to figure it all out. When a fluke comes up, the team is quick to add it to a feature request and provide communication when updates are rolled out.
QuickBooks Integration: I was hesitant about switching to QuickBooks Online and the ability to integrate. The event registration system and its integration with QBO is fantastic. This has saved us so much time! For a small staff managing multiple events, this is huge.
Trade Association Capable: The downside of our previous AMS was always the lack of functionality for organization-based membership. The Novi AMS accommodates these firm-based relationships in a clear, easy to follow way. Update records is straightforward. Very easy to use for staff and members.
This is outstanding! When association executives came to us and asked us to build this AMS, they said that we had to do two main things ... better than anyone else: 1) understand and manage the trade association membership relationship, and 2) build the best possible integration with QuickBooks. It sounds like you're seeing the benefits of that work and many other features as well! We'll keep working on improving the product so that you never have to go to a fifth AMS.