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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Thrilled with our new AMS - Novi

Submitted Jul. 6, 2017
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
4
Membership Size: 
1,001-5,000
Industry Type: 
Housing and Real Estate
Organization Type: 
Trade Membership
Number of Years Using the AMS: 
Less than 1 year
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Recently switched from Weblink to Novi. Implementation was fast and painless (this is our third time through this process and it's never been this easy). The AMS is powerful and I've yet to find something that can't be done in this system. One thing that really struck me about this AMS was their marketing slogan -- No Workarounds. From what I can tell, Novi treats "No Workarounds" as more of a mantra than a slogan. They really mean it! If there's something that you need the system to do, they'll find a way to make it happen for you. Other systems I've used encouraged me to repurpose this or that field, or have simply told me that "you can't do that on our system." Not Novi. Either they'll show you how you can accomplish your requested task using the system as it is built, or they'll put your request into development. And the response time on requests is out of this world -- often within hours! My entire team is just really, really pleased with this system.
AMS Response

Thank you so much for this kind review! We know that workarounds make your job more difficult and take up time that you can spend doing awesome things for your members. We want to give your team big wins when it comes to time savings and we're so happy that our commitment to "no workarounds" has been helpful for you. Our whole team works hard to address your support requests as soon as possible so we all appreciate that you are pleased with our service. Thank you for trusting us to be your AMS!