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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Too Much but not enough

Submitted Jan. 22, 2018
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
2
Customization
4
Membership Size: 
100 or fewer
Industry Type: 
Finance / Insurance
Organization Type: 
Trade Membership
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
4-7 years
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We were Affiniscape users who merged with YM many years ago. The customer service is improving but still is inefficient. The online registration process was so unreliable we purchased CVENT and now the two fees combined is ridiculous. YM has many options, but for a small Association with 8 events a year, its not a good fit. Be sure to ask about their policy on support, it use to be 48 hours turn around. Unacceptable to me.