MemberClicks Review

When we were researching our options on 2009 MemberClicks seemed to be a good fit for our small staff (2-4). It was not heavy on the marketing but allowed us to bring in the Membership Management aspect which our last system (RegOnline) did not have. In addition, they also "promised" that there would be updates to functionality that would suit the needs that we saw coming on the horizon. However, as time has progressed we have not these changes. The system does not have the accounting capabilities that we need nor is it very user friendly for our customers. We have used the API capabilities but at times it has been difficult to get the technical department and our developer on the same page. They normally send representatives to do annual satisfaction reviews which result in us giving them a list of items that we need to sucessfully use their system. They always leave promising to address these issues but when the next year rolls around we have the same list. Although the leadership of the company are friendly and seem to want to make things better, their inability to deliver the needed changes only leaves us frustrated. We are left with a mesh of Access databases and Excel spreadsheets to fill in the gaps of those things that we need to function as an association.