Was great until they became CommunityBrands
We joined YM in 2014. Their price point was great, and implementation was a breeze.
Since becoming CommunityBrands; however, their performance has steeply declined. They gobbled up a ton of smaller platforms, and have tried to integrate them into a single AMS platform with mixed results. Our front-end and back-end sites have been down at random times, and always seem to have performance issues. A lot of of our members have trouble logging in, and never receive password reset emails or notifications. The YM email servers keep popping up on internet blacklists and bouncing our email campaigns.
They recently made a move to AWS cloud services as they had outgrown their Orlando facility. This migration wasn't well planned out, and has gone very badly. They actually crashed out their entire database and had to rebuild it from backup earlier this month. There was a change to our domain DNS which needed to occur during the migration. We opened a support ticket in January 2018 to prepare for this. We have still not heard back from their support team (June 2018), and have still not been able to update our DNS to fully integrate our site to the AWS.
In short, they appear to have brought in a new management team that is focused solely on buying out smaller platforms and nothing else. Every new announcement of another company acquired has meant a new slew of bugs and performance problems with their original Yourmembership product. They've grown far too fast and their product and support hasn't grown with the acquision plan.
Not recommended.
