Weblink International Review

We inherited the Weblink AMS so I cannot speak to the implementation, but we were offered little support for getting up to speed with the system. We did receive links to watch some training videos. I'm a technical person and it's frustrating to watch a bunch of videos to figure out what I'm looking for when I could read it in 2 minutes if it was simply text based documentation. Overall their support is lackluster. There's typically a 3 day turn around for any email based correspondence and most phone calls turn into email based communication. In many cases we've had 1-2 week turn around for items that we cannot change ourselves such as form pricing. There's a lot of nickel and dime type support requests too for updates that in other systems we can do ourselves, but don't have access to do in Weblink. The usability of the system itself is clunky. It feels like software from the late 90s and it's littered with pointless "Click OK to confirm" pop-up boxes. Ironically we've found some cases where you would expect an "OK to confirm" box to prevent you from a potentially irreversible change and it doesn't happen! All of that said, I think that with a stronger transition than our group had, and if you're not adverse to spending more money initially than the expected yearly fee, then you could build a decent system on top of what Weblink offers. If your group's needs do not change, then you could devote a lot of time and money in the first year, and then rely on the relatively low yearly cost to make up for the difference in the following years.