Your Membership Review

We have been with YM for 4 or so years, and I was not present for the implementation or selection. The general consensus is that it has not kept pace with the things we would like to do regarding data collection, compartmentalization of members into groups/communities, nor do we have much ability for customization with regard to members and permissions/resource access. We also don't like the look of the website - it's dated and rickety, though this is as much our fault as YMs. The core issue that will possibly mean we go elsewhere for website and member management, is the lack of effective customer support. We routinely submit tickets (already a hassle) and get an article or response that reflects no understanding of what we have asked. This can go back and forth for some time and feels inefficient to us. There are some issues with downtime, and there are glitches in processes that should be simple and straightforward like downloading a registration list (but the list distorts an entire column of data). YM is clearly a big player in the association world, but our experience as a growing association has not been very positive. In light of the fact that there may be more to know about how to make YM work better for us (which we are attempting to work with them on) we recommend with reservations. The customer service that may yield a better experience, so far has not been in evidence. The platform IS generally functional and tries to cover a lot of bases, eliminating the need to integrate services from multiple vendors.