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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

YM Disappointing Service and Functionality

Submitted Jul. 25, 2018
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
2
Membership Size: 
5,001-10,000
Industry Type: 
Electronics / Gaming / Technology
Organization Type: 
Individual Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
1-3 years
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We've been disappointed with YM, particularly as a solution for organizations with international membership.  They were slow in addressing GDPR requirements, and have in general been more focused on their own roadmap ("we aren't thinking about GDPR right now, we're moving to AWS") instead of their customer needs.  It's frustrating to not have an account manager to help support our team.  Using a generic email address and dealing with different people every time there's an issue means lots of duplicated work and lost progress.  The functionality is missing some important features for us, although we could have a problematic implementation.