Your Membership Review

We launched YM as our AMS in 2011. At that time, my impression was quite positive. It would serve as our organization's web-platform as well as our backend AMS. The folks at YM delivered on their promises of ease of transition from another provider, quick roll out schedule, etc. Their customer service has been really admirable for the most part, although recently I do see some slippage in their response times to support tickets. I'm guessing that wouldn't be true if we used their phone option, but I submit everything online rather than asking for a call. We chose YM because we wanted to exploit the community/social media functionality it offered, but the reality is that our members just don't use it, even though they are quite tech savvy. We've done some customization using their APIs and our tech people have been fairly pleased with the ease of that process. Overall, YM has been solid and reliable, and we plan to continue using it for the foreseeable future.