Your Membership Review

When we started, if you had an event where there were members-only options that required registration and payment, you had to set up two separate event tickets--one for members and one for nonmembers, or one for the event w/ members-only options, and one w/o. Bulk email is a little clunky. You can do a search to build a list, and you can remove people, one by one, from that list, but you can't add anyone to it, or build a list of individuals. They finally started capturing information from non-member registrations, which is awesome. You can prepare a bulk email and set the time/date when it will go out, BUT the list it goes to will NOT refresh itself. If you have an email going out to members only, and you prepare it a week ahead of time, and five people join in that week, the email will not go to those people. All that being said, it's easy to use, easy to navigate, the training videos are clear and available 24-7, and customer service is usually very responsive -- just maybe not when it comes to website re-design. We chose it mainly for its directory. We have a public-facing member directory that gives our members LOTS of options and helps them sell themselves. We don't use the features where members can have communities on the site, or the gamification system, but there are lots of potential opportunities there.