Your Membership Review

Moving to YM has allowed us to automate and streamline many repetitive membership tasks. It has been two years since the transition and since then they have unveiled a markedly improved support portal. The most difficult part of the transition was moving from the sales/marketing team who I invested many hours with in the planning phase to the support/implementation team who I had never spoken to. (I wanted the same person to hold my had throughout the whole process.) Positives: unlimited customer support, no charge to change layout of site every few years, friendly and knowledgeable staff, good ecommerce reports, capability of blogs and forums. They also acquired Affiniscape who I was highly considering. Negatives: Limited ability to customize site templates, limited ability to customize back-end interface/dashboard, one credit card processor, clunky query and reporting system, limited bulk email reporting (compared to mail chimp, constant contact, etc), unable to customize groups.