Your Membership Review

We started with yourmembership.com (YM) in the second half of 2012. Since then we've had a mostly positive experience with the product. Implementation went very smoothly, and it was easy to figure out how to move our data over. We did hire a consultant to help us...I don't think it would have gone as smoothly otherwise. We were also happy with the front-end implementation. YM offers this in addition to its back-end database, and these work smoothly together. The biggest positives of YM are its very easy learning curve, its user-friendly interface, and its reliability. The staff who use the AMS have little to no developer experience, and it has been easy for them to interact with the database. It's easy to figure out where you need to go for different functions. It has also been quite reliable. Usually when there is an error (with a membership payment, etc) it is because there is something not set up correctly on our end. We haven't gone through any outages, and we really like this. I would say the most frustrating thing we've dealt with has been the tie-in with BluePay. YM says that this is their "preferred" credit card provider, but we have had numerous issues with reconciliation problems. Another frustrating element is the bulk email system that YM employs. It is quite dated, and it offers pretty much no form of metrics/stats tracking of email campaigns sent. Finally, when we first started with YM, the customer service was great. We had direct access to our account rep, and he was able to take our (many) questions all of the time. Now YM makes all of its customers use a support-ticket format for questions or issues. Sometimes these are not answered in a very timely manner, or they might not really answer the question. We've found that the most useful way to use this system is to place a support ticket in for a future support telephone call. Overall our experience has been positive. Would recommend to others.