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TCS Software

2 Reviews

Customer Service
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Enty level AMS in design and function

Customer Service

Ease of Use

Reliability

Customization

Enty level AMS in design and function

TCS's AMS solution, titled WebSuite2 is an "all in one" solution with website and AMS integrated. It is very antiquated in its design and functionality. Website content updating is limited to newsletter type of updates. Users cannot add or remove pages, change menus, or page features. TCS support must do all of that. Our ability to update our webpages is limited to a wysiwyg newsletter-style single box on the page. Funcitonality of the member database is two dimensional and not user friendly as well. Everything requires manual updating. There is no automation at all.

Submitted Jun. 13, 2018

Number of Thanks: 0

Excellent customer service and timely updates

Customer Service

Ease of Use

Reliability

Customization

Excellent customer service and timely updates

TCS Software offers an excellent product for a great price. Customer service is spectacular. I am particularly pleased with their GPDR readiness... Made it very easy for me to notify my European members and contacts. Their ability to provide you just the right tools to manage your membership tasks, provide security for your data, and to respond to even the arcane questions makes them a breeze to work with.

Submitted May. 29, 2018

Number of Thanks: 0

An easy-to-use platform that provides clean and modern websites

Customer Service

Ease of Use

Reliability

Customization

An easy-to-use platform that provides clean and modern websites

We recently upgraded our trade show sub-site to the responsive website platform and we could not be happier with the results! TCS has maintained their user friendly CMS system but the front end look is clean, modern and adjusts to whatever device our attendees are using (desktop, tablet, phone) for maximum usability. I love the large images, the integration with Map Dynamics and overall feel of the site. It gives us a very professional look on a not-for-profit budget!

Submitted Feb. 28, 2017

Number of Thanks: 0

Time to move on

Customer Service

Ease of Use

Reliability

Customization

Time to move on

Prevail has been a great system for many years, but with changing demands, the server-based software is no longer meeting our needs.

Submitted Jun. 30, 2016

Number of Thanks: 0

AMS disappoints

Customer Service

Ease of Use

Reliability

Customization

AMS disappoints

TCS customer service is hit or miss. At times, issues are handled quickly, but often weÃve had to wait days for promised resolutions or explanations about issues, if we receive a response at all. They put a lot of effort into making our staff recognize that itÃs always our fault and their staff and program is entirely blameless. Another very sore spot is that when we call to ask if there is a way to accomplish something with the software, we generally are challenged about why we want to do what we are trying to undertake.

Submitted Dec. 30, 2015

Number of Thanks: 0

Definitely Could Use Improvements

Customer Service

Ease of Use

Reliability

Customization

Definitely Could Use Improvements

This system feels very old school. Our association has provided a number of ideas on how to make the system more efficient for our needs and have either been charged for the idea's implementation (which seems would benefit other organizations!) or have just been told it's "not possible." Certain staff are extremely helpful while others are not - it really depends who you get on the phone. Our biggest frustrations have been the lack of innovation, that the system is really not user friendly from the back end, and being nickle-and-dimed for seemingly all support questions.

Submitted Apr. 29, 2015

Number of Thanks: 0

Time to Jump into the 21st Century

Customer Service

Ease of Use

Reliability

Customization

Time to Jump into the 21st Century

In a way, this review will be a bit like reviewing my 2000 Toyota Camry. It's done its job for 14 years - never let us down - but now it's time for the bells, whistles, and extra features that come with the latest model. So we are now actively researching a new AMS system and hope to be fully implemented by summer of 2014. Our association has used the Prevail AMS system for approximately 14 years and for the most part, we've been satisfied with it. Our initial implementation was fairly smooth, as were the few customizations we've had to make.

Submitted Feb. 17, 2014

Number of Thanks: 0

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TCS Software

2 Reviews