The vendor seems disinterested in keeping us as a customer. We're supposed to be a "lifetime user" of the system, but get little in return for the 75+K we spend per year. The system fails terribly in generating reliable accounting transactions, and has "chimp-level" documentation. We don't need "press this key"-level help: we need to know WHY the system works as it does, and WHAT it does behind-the-scenes. This is my first exposure to AMS systems, and with a 40+year experience in designing and implementing technically proficient systems, this one is the pits!