Receive notifications each time this AMS gets a new review.
The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.
MemberMax is a great back-office AMS system. It has excellent flexibility in terms of managing our members which are companies and the associated branches and individuals that flow up to the single corporate membership. We have 50 or so company memberships attached to 5000 affiliates and individuals associated with them. MemberMax handles this structure very well. MemberMax has a solid and dependable accounting structure. We use QuickBooks and are easily able to download summary information on a monthly basis.
The AMS space is challenging for a lot of associations, because data is the lifeblood of a member-based organization. MemberMax helps our association address not only our data and accounting needs, but the ease of pushing data and content to the web really sets MemberMax apart.
We've had excellent experience with the customer service and support of Impact Solutions, and highly recommend this product to other associations!
While MM is reliable and has given us the ability to store historical information, it is far from cutting edge. In fact, it doesn't even keep up with basic technology. It offers websites but no mobile friendly features, any programming you need has to go through their developers and it'll cost you, implementations like making the software Windows 10 compatible is charged back to the customers ($5,000) and just try getting them to initiate monthly payment options.
The provider is continually upgrading across the platform and all subscribers at the time of upgrade enjoy the benefits of it. Any customization by a single subscriber that may have application to others is often made a part of the general upgrade. The system is incredibly robust and has much more functionality than we have been able to take advantage of, though what we do use has served us well. We use it for membership data, conference registration and management, e-commerce, and accounting. In fact, it is very focused on the accounting needs and interfaces well with QuickBooks.
The biggest drawback is the system's inability to be customized or integrated with other systems. It holds down our daily operations well, and does the job. But web customizations are clunky and require knowledge of the (very limited) 4D scripting language. Web security features are embarrassingly sub-standard. Data cannot be imported to the system by users. Any integration with a 3rd party must be done by the vendor for a significant fee. It's an older product that is having a hard time keeping up with the current technological landscape. Our small organization (12 staff) has outgrown this.
We chose MemberMax because it would provide the features our association needed at a modest price. We got what we paid for! The user interface is not terribly user-friendly, and our staff has had to implement a lot of creative work-arounds to get the software to do what we need it to do. The customer service personnel for the vendor, while they are willing and try to be helpful, are not at all talented at conveying information to human beings who aren't IT professionals.
As a user since 2011 we are, for the most part, satisfied with MemberMax as our AMS. We had several different databases (we used Filemaker) that were imported during the initial setup but the implementation went fairly smooth. Most of our requests are fulfilled in one way or another but we do find that customer service is sometimes an issue. MemberMax has a small staff and several of the staff are related to the owner of the company. This dynamic can be problematic.
The product is a decent product with relatively good customer service, but they over promised on what the product could do and they over promised on what they could program as far as customization goes. The training was completely ruined because they didn't check on the connectivity issues that we had reported prior to trying to train us, and then they sent someone who was one of the worst teachers I've ever seen. We ended up having to train ourselves. Basically, unless you want to use their program straight "out of the box", don't use them.
