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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.
I have worked for the State of Texas and the University of Texas using various platforms which I feel gave me the needed experience to judge what is important in an AMS. When I was hired at my current job, I found that they used iMIS. After much research and analyis, I found that iMIS is the best overall system, with many options, features, and support. ASI has continued to impress me with all their work and the newest features I find useful with every update.
If you're proficient with MS Access, then its integration with iMIS is your one stop shop. You can create queries as needed on specific categories. The data is clean and needs very little "housekeeping". iMIS customer service is also stellar and the consultants/staff are always ready to troubleshoot issues/questions but more importantly, teach you the skills to successful solutions. The functionality in membership renewals, terminations, cycle changes are seamless and can be done real time with a couple of clicks.
IMis is powerful in terms of its overall capabilities, but to get there it takes a tremendous amount of time and effort. Each function beyond the most basic requires a new module to be purchased or custom created. We often have difficulty figuring out the functions that are availabile to us, and often the functions that should be available haven’t been “turned on.” It takes a lot of investment in training for personnel to use even the basic functions. Having said all that, if you are willing to make considerable time and investment, there isn’t much IMIS can’t do.
We have been on the iMIS hosted platform for about 18 months and it has been horrible. The combination of having to use a remote desktop version and web version for different items is not what we were sold on. The reporting is so complicated that only one really well trained in-office person can do them and he still has to get consultant help from coding experts.
Our organization has struggled with iMIS for a long while. I'm on the events team, so I'm most familiar with the membership and events functions, with a side of accounting.
My Association has been using the desktop version of iMIS since the 90's. The desktop has always worked the way that we needed it to work and was linked to Crystal Reports so it was easy to grab all of our data. 2 years ago, we moved our website and database to the shared hosting enviornment in hopes to have continuity between our database/membership information and the front end experience a user would have when they logged onto our website. The shared server significantly limits our ability to grab data and customize anything on our site. In order to complete any project that is not '
We've been using imis for 13 years and have experienced many ups and downs. Customization is needed to get all the functionality and reports we require but customization for iMIS and the sql database is very expensive. Licensing for iMIS is also very expensive and it doesn't include the many hours of support you will need. After all this cost, our staff is still not satisfied with the limitations. We will not be upgrading to iMIS 20 and will be moving away from the software soon.
We started the implementation process with iMIS around April 2017, launched in late July and have been using for about eight months. This has been a great move for our organization to get out of the "silo" situation with all of our different platforms and get them integrated. Prior to iMIS we did not have a true AMS - we were using a system to track membership and some events, another unrelated system to take registration for smaller events, a separate system for email marketing, separate system for website management...you get the picture.
This is a good mid-level AMS product that has all the features you would expect from such a system. Customization or extensibility is available with good 3rd party support and services. It is also a good choice if you want all of your products and services centrally located and work within the confides of IMIS. Implementation is generally done through a VAR and should not be attempted without professional service.